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Do you ship overseas and which courier service do you use?

Please see our delivery info page here

Can I collect an online order as I live locally?

Yes! At checkout please select the pick up option instead of delivery. Currently, you can collect from our warehouse in Pool Innovation Centre TR15 3PL. If you would prefer to collect from our stores in Padstow or St Ives then please drop us an email at and we will do our best to make that possible for you!

How do I return a product for exchange or refund?

Please see our Returns and Refund policy here

Can I cancel/make changes to an order?

Please email us at as soon as possible and we will do our best to cancel/change your order for you. There is a chance that we may have been too speedy and already picked and posted your order, in this case, you will need to return your unwanted items as per our returns policy

Can you tell me when a product will be back in stock?

If a product is out of stock in your size or colour preference then please click the 'Notify me when available' button and add in your email address to be alerted to when we restock this item. Signing up for the alert does not automatically subscribe you to our newsletter unless you check the box agreeing to do so.

How do I wash and dry my Hager-Vor apparel?

Please see our product care guide here

How do I enter the free monthly t-shirt giveaway?

By signing up to our mailing list you are automatically entered into our monthly free t-shirt giveaway. Please sign up for our mailing list here

Where are your stores?

We have 2 stores:

St Ives Store
1 Court Arcade
Wharf Rd
St Ives
TR26 1LG

Padstow Store
14 Market Place
PL28 8AL 

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