Delivery and Dispatch
We currently ship within the UK only.
All orders are sent via Royal Mail 24-Hour Tracked service. You'll receive tracking information as soon as your order has been dispatched.
Shipping Cost:
- Orders under £75: £4.50 flat rate
- Orders £75 and over: Free shipping!
We aim to deliver your order within 1–3 working days after your payment has been processed.
Returns
As a small independent business, we are unable to offer free returns.
Returns Terms & Conditions
- You have 30 calendar days from the date you received your item to return it.
- Returned items must be unused, in their original condition, and packaged in the original packaging.
- Items must be returned securely packaged to prevent damage during transit.
- Please include your order details with your return so we can identify it.
- Customers are responsible for return postage costs unless the item is faulty or we've agreed otherwise.
- Refunds will be processed to the original payment method once the returned items have been received and checked.
- Items that do not meet our returns conditions may not be eligible for a refund.
Return address (please DO NOT send to any of our stores)
Hager Vor
Pool Innovation Centre
Trevenson Road
Pool
Redruth
Cornwall
TR15 3PL
Refunds
Once we receive your return, we’ll inspect it and notify you of the outcome.
If approved, your refund will be processed back to your original payment method.
Please allow a few working days for the credit to appear, depending on your payment provider’s policies.
