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Delivery, returns and refunds policy
Delivery and dispatch
We currently ship within the UK only.
All orders are sent via Royal Mail 24-Hour Tracked service. You'll receive tracking information as soon as your order has been dispatched.
Shipping Cost:
- Orders under £75: £4.50 flat rate
- Orders £75 and over: Free shipping!
We aim to deliver your order within 1–3 working days after your payment has been processed.
Return and refund
If you are not entirely satisfied with your purchase, we’re happy to help.
Returns
As a small independent business, we’re unable to offer free returns at this time.
- You have 30 calendar days from the date you received your item to return it.
- Returned items must be unused, in their original condition, and packaged in the original packaging.
- Please include your receipt or proof of purchase.
- You are responsible for covering return postage costs.
Return address (please DO NOT send to our shop address)
Hager Vor
Pool Innovation Centre
Trevenson Road
Pool
Redruth
Cornwall
TR15 3PL
Refunds
Once we receive your return, we’ll inspect it and notify you of the outcome.
If approved, your refund will be processed back to your original payment method.
Please allow a few working days for the credit to appear, depending on your payment provider’s policies.